Privacy Policy

1. Who We Are

This website is operated by Melo Tone Limited, a private limited company registered in England and Wales (Company number: 17238559). Our website address is https://melo-tone.co.uk.

You can contact us at: [email protected]

2. What Data We Collect

When you use our website or contact us, we may collect the following personal data:

• Your name
• Your email address
• Your phone number (if provided voluntarily)
• Artist name, project name, or business name (if provided)
• Details about your audio project or enquiry, including any reference links or files you share
• Your preferences around services, platform delivery, and timeline

We also collect limited technical data from website visitors through standard server logs, including IP addresses and browser information. This data is used for security and operational purposes only.

3. How We Use Your Data

Personal data collected via our enquiry forms and contact email is used for the following purposes:

• To respond to your audio project or service enquiry
• To discuss the scope, requirements, and feasibility of your project
• To communicate with you during and after a project if agreed
• To comply with our legal obligations

We do not use your data for automated marketing, profiling, or sale to third parties.

4. Lawful Basis for Processing

We process your personal data on the following lawful bases under UK GDPR:

• Consent: Where you submit a form and tick the consent checkbox, you are giving us consent to use your information to respond to your enquiry.
• Legitimate interests: For internal operational purposes and responding to direct communications.
• Contractual necessity: Where you enter into a project agreement with us, processing is necessary to fulfil that agreement.

5. Reference Links and Demos Submitted

If you voluntarily share links to audio files, demos, or creative references as part of a project enquiry, those materials are used solely for the purpose of understanding your enquiry and are not distributed, published, or shared with third parties without your permission.

6. Data Retention

We retain personal data submitted through enquiry forms for as long as is necessary to respond to and manage the enquiry, and for a reasonable period thereafter in case of follow-up. If a project agreement is entered into, we retain related data for the duration of the project and for a period consistent with our legal obligations.

Where no agreement is reached, enquiry data is typically retained for up to 12 months.

7. Sharing Your Data

We do not sell your personal data. We may share limited data with:

• Form processing service providers (e.g. Formspree or similar), solely to facilitate form submission to us
• Hosting and infrastructure providers where data is processed only as part of website operation
• Legal or regulatory authorities if required by law

8. Cookies

Our website uses cookies. For details on how we use cookies, please see our Cookie Policy.

9. Your Rights

Under UK GDPR, you have the following rights:

• The right to access personal data we hold about you
• The right to rectification of inaccurate data
• The right to erasure ("the right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights in relation to automated decision-making and profiling (we do not use automated decision-making)

To exercise any of these rights, contact us at: [email protected]

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their own privacy policies.

11. Children's Data

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website constitutes acceptance of the updated policy.

13. Contact

For any privacy-related queries or requests, please contact:

Melo Tone Limited
Email: [email protected]
Website: melo-tone.co.uk
Company number: 17238559